Service

Service¶

Recurring or one-time services that deliver ongoing value.

Battery Swap Subscription - Monthly unlimited swaps - Pay-per-swap plans - Tiered service levels

Maintenance Plans - Preventive maintenance packages - Extended warranty coverage - Priority service access

Installation Services - Charger installation - Vehicle setup and configuration - IoT device activation

Support Services - Technical support packages - Training sessions - Onboarding assistance

Common Attributes: - Service level agreements (SLAs) - Response time commitments - Availability guarantees - Scope definitions

Context Requirements: - Valid customer account - Active payment method - Geographic coverage - Operating hours

Obligations: - Performance guarantees - Support availability - Quality standards - Escalation procedures

See Templates for full definition example.